Reservation Confirmation/Cancellation

If you made a reservation through the official MYSTAYS website, please select the hotel name from the drop-down menu below and enter your reservation number beginning with the letter "T."

Regarding "Reservation Confirmation/Cancellation" at some hotels

The following hotels do not use the online reservation system of MYSTAYS Hotel Group Official Website so you cannot confirm or cancel your reservation on this page. We apologize for the inconvenience, but please complete the procedure via the official website of the hotel you made your reservation with or the URL listed in the reservation confirmation email.

<Hotels Not Supported by This System>
Spa Resort Hawaiians Hotel Hawaiians / Spa Resort Hawaiians VIR PORT / Spa Resort Hawaiians Monolith Tower / Hawaiians Glamping Mauna Village Izumigo,Ambient Yatsugatake Cottage / Izumigo,Ambient Azumino / Izumigo,Ambient Azumino Cottage / Izumigo,Ambient Tateshina / Izumigo,Ambient Izu-Kogen Condominium Kiyosato Kogen Hotel / Izumigo Hotel Altia Toba Wan's Resort Yamanakako / Wan's Resort Jogasaki Kaigan Yatsugatake Wanwan Paradise Cottage / Azumino Wanwan Paradise Cottage / Tateshina Wanwan Paradise Cottage / Takayama Wanwan Paradise Hotel & Cottage / Izukogen Wanwan Paradise Hotel & Cottage / Izukogen Wanwan Paradise Condominium / Toba Wanwan Paradise Hotel / Lake Hamana Wanwan Paradise Hotel / Matsusaka Wanwan Paradise Mori no Hotel Smeall / Nanki Shirahama Wanwan Paradise Luxze Hitotsuba / Cottage Himuka