Privacy policy

MYSTAYS HOTEL MANAGEMENT Co., Ltd. (hereinafter referred to as "the Company") believes that as a business entity that operates hotels, it is its responsibility to set an example for the appropriate handling of personal information. Based on this belief, the Company recognizes the importance of handling personal information appropriately and has established a Personal Information Protection Policy. All directors and employees will work together to comply with this policy, thereby making every effort to protect personal information and the rights and interests of individuals.

1. Purpose of Use of Personal Information

When acquiring personal information, we will specify the purpose of use as specifically as possible and acquire only the amount of personal information necessary to achieve that purpose.
Personal information will be used within the scope of the intended purpose. In addition, we will establish and implement procedures to take necessary measures to prevent the information from being used for purposes other than those intended.

2. Security measures for personal information

We will manage the personal information we hold accurately and in an up-to-date manner within the scope necessary for the purpose of use, and will take reasonable safety measures to prevent and correct any risk of leakage, loss, or damage of personal information.

3. Compliance with Laws and Regulations

We will comply with laws, regulations, national guidelines and other standards regarding the handling of personal information.

4. Complaints and inquiries regarding the handling of personal information

If you have any complaints or inquiries regarding our handling of personal information, please contact us at the address listed below and we will respond to your inquiry.

Mystays Hotel Management Co., Ltd. Compliance Team
Postal contact: 2-31 Roppongi 6-chome, Minato-ku, Tokyo 106-0032
Email: privacy@mystays.com

5. Continuous Improvement

We will establish a personal information protection management system, review it regularly, and continuously improve it.

Handling of Personal Information

The personal information we acquire will be used for the following purposes.
If a use purpose not included in the following purposes arises, we will use the information only after obtaining the individual's consent for that purpose in the case of direct acquisition, or after publicly announcing the purpose in the case of acquisition by other means.

Target information	Purpose of Use
Personal information related to hotel management business	To accept and manage reservations and provide products and services for accommodation, dining, banquets, etc. at MYSTAYS HOTEL (defined in the joint use section) To collect data and conduct analysis to plan and improve products and services To provide information about products, services, campaigns, etc. provided by MYSTAYS HOTEL GROUP (defined in the joint use section) via invitation letters, e-mails, etc. To manage member information in the GoTo Pass program, which is a membership program operated by the Company and provided to group companies and other participating companies belonging to the Fortress Investment Group, and to grant and manage points to members, as well as to provide services, etc.
Personal information regarding business partners	For sales activities and management of business partner information
Personal information on current and former employees	For employment and personnel management
Personal information of job applicants	To contact applicants regarding the selection process and acceptance/rejection

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy.

To provide high-value-added services to customers who use MYSTAYS HOTEL services, as well as to carry out the communications and payment procedures necessary to carry out those services, we will share personal information under strict management and appropriate safety measures as follows:

1. Parties that jointly use personal information: MyStays MYSTAYS HOTEL GROUP and Fortress Investment Group companies involved in the management and operation of MyStays Hotels (see here for the list).

2. Purpose of joint use: As stated above (Purpose of use of personal information). Please see here for Privacy policy of the GoTo Pass program.

3. Items of personal information to be jointly used: Customer name, membership number, telephone and fax numbers, nationality, passport number, address, email address, age, gender, date of birth, information regarding usage history of MYSTAYS HOTEL services, information regarding member points related to the GoTo Pass program and information necessary for the allocation, use and other management of those points, information provided by customers etc. in order to use MYSTAYS HOTEL services, and information provided to our reservation sites (including affiliated reservation sites).

4. Person responsible for managing shared personal information: Mystays Hotel Management Co., Ltd.

Purpose of Use
Retention Period of Personal Information
Regarding shared use of personal information
Regarding requests for disclosure of personal information
Contact point for inquiries and requests for disclosure, etc. regarding personal information
Personal information of minors
Cookies Policy
Use of cookie information by third parties
Security measures for personal information
Supervision of employees and contractors
Address and name of representative, name of the business handling personal information